Terms of service.

Last Updated: 19.2.25

Welcome to Clinical Reflexology with Sharnnie Rebecca. By booking a reflexology session, you agree to the following Terms of Service to ensure a professional, safe, and transparent experience for all clients.

General Information

Reflexology is a complementary therapy and does not replace medical treatment or diagnosis.
Clients should consult their GP or healthcare provider for any medical concerns before booking a session.

Booking & Payment Policy

All sessions must be booked in advance via Fresha. Links will be found throughout the website.
Payment methods accepted: Card, Bank Transfer, or Online Payments via Square or Fresha checkout.
Payment must be made during booking or immediately after the session.
Gift vouchers are valid for 6 months and are non-refundable.

Cancellation & Refund Policy

24-hour cancellation policy:
- If you cancel within 24 hours of your appointment, you may be charged a fee.
No-shows:
- If you fail to attend without prior notice, full payment is required.
Refunds:
- Reflexology sessions are non-refundable, but appointments can be rescheduled with at least 24 hours’ notice.

Mobile Service & Travel Policy

All reflexology sessions are conducted in the comfort of your home.

Free travel is provided within a 15-mile radius of WV4 4UU.
For travel beyond 15 miles:
- 15-20 miles: A fixed travel fee of £10.
- 20+ miles: An additional charge of £1.50 per mile.
Clients must provide a quiet, comfortable space for the treatment.

Health & Safety Policy

Clients must disclose any medical conditions, injuries, or illnesses before treatment.
If a client is feeling unwell (e.g., flu, COVID-19 symptoms), they should reschedule their appointment.
Reflexology is not suitable for clients with:
- Deep vein thrombosis (DVT)
- Contagious skin conditions
- Recent surgery (within 6 weeks) without medical clearance

Client Confidentiality & Data Protection (GDPR Compliance)

All client information is strictly confidential and used only for treatment purposes.
Personal data is never shared with third parties.
Clients have the right to request access, correction, or deletion of their personal data at any time.

More information is available further down this page.

Code of Conduct & Professional Boundaries

Reflexology is a professional therapy.
Inappropriate behaviour or misconduct will result in immediate termination of the session without refund.
I reserve the right to refuse treatment if a client is under the influence of alcohol or drugs.

Liability Disclaimer

Reflexology is a complementary therapy that supports relaxation and well-being, but results vary for each individual.
The practitioner is not liable for any medical conditions, injuries, or issues that arise outside of treatment sessions.

Changes to Terms & Conditions

These Terms of Service may be updated periodically.
Clients are encouraged to check this page regularly for any changes.

If you have any questions about these Terms of Service, please contact me at:

📧 Email: Simplygorgeous_uk@outlook.com
📍 Business Location: Lower Penn, South Staffordshire, WV4 4UU

By booking a session, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Privacy Policy

Last Updated: 19.2.25

At Clinical Reflexology with Sharnnie Rebecca, I am committed to safeguarding the privacy of my clients and website visitors. This Privacy Policy explains how I collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information I Collect

I may collect and process the following personal data:

Contact Information: Name, email address, and phone number (when you submit an inquiry or book an appointment).
Health Information: Relevant medical history you provide for treatment purposes.
Payment Details: If payments are made online (processed securely through third-party providers like [Stripe/PayPal/etc.]).
Website Usage Data: IP address, browser type, and pages visited (for analytics and website improvement).

I only collect essential information needed for delivering reflexology treatments and managing client bookings.

How I Use Your Information

Your personal data is used for the following purposes:

✅ To schedule and manage appointments
✅ To provide personalised reflexology treatments
✅ To contact you regarding bookings, confirmations, or follow-ups
✅ To respond to inquiries submitted through the website
✅ To comply with legal or regulatory requirements

I will never sell, rent, or share your personal data with third parties for marketing purposes.

Data Storage & Security

Your data is stored securely and only accessed by Sharnnie Rebecca (business owner & practitioner).
Any paper records (e.g., consultation forms) are kept in a locked, secure location.
Digital records are stored on a password-protected system.
Payment details are not stored on my website; all transactions are securely processed by third-party payment providers.

I take reasonable precautions to prevent unauthorized access or data breaches.

How Long I Keep Your Data

Client records (health & treatment notes): Stored for 7 years (as required for professional insurance & legal purposes).
Booking inquiries & contact form submissions: Deleted after 6 months if no further action is taken.
Payment records: Retained for tax and accounting purposes for 6 years.

Once the retention period expires, your data is securely deleted or shredded.

Your Rights Under GDPR

Under UK data protection laws, you have the right to:

✔ Access – Request a copy of the personal data I hold about you.
✔ Correction – Ask me to update or correct any inaccurate information.
✔ Deletion – Request that I delete your personal data (where legally permitted).
✔ Restriction – Ask me to limit how I use your data.
✔ Objection – Object to certain types of processing (e.g., marketing emails).

To exercise any of these rights, please contact me at simplygorgeous_uk@outlook.com

Cookies & Website Tracking

My website may use cookies (small data files stored on your device) for:

Improving website functionality
Analyzing visitor interactions (Google Analytics)
Enhancing user experience

You can adjust your browser settings to disable cookies at any time.

Third-Party Services & Links

I use trusted third-party services for:

Online booking & scheduling (e.g., Fresha)
Payment processing (e.g., Square)
Google Analytics for tracking website traffic

These services have their own privacy policies, and I recommend reviewing them separately.

Contact Information

If you have any questions about this Privacy Policy or how your data is handled, you can contact me at: